Opportunities

Communications and Operations Coordinator

Work location: Remote, with occasional meetings and socials in London (or online)
Salary: £13.85/hr – £28,808 FTE, pro-rata
Minimum time commitment: 16 hours per week, typically 3 hours per day on weekdays and 1 hour on a Saturday
Working with: CEO, other Directors and tour guides/experience providers

As Communications and Operations Coordinator, you’ll be at the heart of Unseen Tours’ activity – coordinating operations, delivering excellent customer service, and helping to drive impact and awareness. This is a dynamic, hands-on role that evolves with the needs of the organisation. You’ll be involved in everything from customer care and logistics to media engagement and social media strategy.

Responsibilities of the Communications and Operations Coordinator include:

• Manage public and private tour bookings: respond to enquiries, process sales, coordinate scheduling with guides, and handle special requests or cancellations.
• Deliver excellent customer service, including monitoring feedback and making necessary adjustments.
• Conduct regular check-ins with guides and manage day-to-day operational logistics.
• Manage financial admin: send invoices, track payments, and calculate monthly payments for guides.
• Plan and support events, team socials, training sessions, and other internal gatherings.
• Act as an external representative for Unseen Tours, attending events, conferences, and community networking opportunities: respond to media enquiries and represent the organisation in interviews, panels, or public forums.
• Lead the strategy, planning, and day-to-day management of our social media channels, creating engaging and mission-aligned content that grows our reach and impact.
• Support impact measurement by collecting and analysing data from tour feedback, booking systems, and other sources, transforming insights into compelling stories and statistics for external use.
• Identify and research funding opportunities, and contribute to the preparation of strong and well-crafted funding applications and proposals.
• Maintain and update the Unseen Tours website, writing and uploading blog content from guides, guests, and team members to ensure the site remains fresh, relevant, and engaging.
• Liaise with the CEO and other team members for updates and support, providing input.

We’re looking for someone who has the following expertise and experience:

• Excellent communication skills – persuasive, clear, and confident in both written and verbal formats.
• Organised and detail-oriented, with the ability to juggle multiple tasks, track logistics, manage admin, and stick to deadlines.
• Committed to delivering a consistently excellent experience to every customer.
• Confident to represent Unseen Tours in public-facing roles (events, meetings, in the media, etc.), and able to engage diverse audiences professionally.
• Proactive self-starter that thrives in a small team environment and takes initiative.
• Flexible and responsive to the evolving needs of a small, values-led organisation.
• Empathetic and people-centred – sensitive to working with individuals who have lived experience of homelessness and marginalisation.
• Visual and digital fluency, with experience using tools like Canva and/or managing social media platforms.
• Excitement for Unseen Tours’ mission and values.

In addition to the above, the following points are desirable:

• Familiarity with London’s neighbourhoods and cultural scene.
• Basic Excel or spreadsheet skills.
• Experience with basic website updates (e.g. WordPress or similar).
• Proactive interest in leveraging AI tools to streamline daily operations and enhance efficiency.

Benefits of working with us:

• A flexible and inclusive working environment where your ideas and energy will be valued.
• Work-life balance and autonomy, with remote working arrangements.
• Mentorship and professional development opportunities.
• A varied and meaningful role with real responsibility and the potential to grow alongside the organisation.
• The opportunity to contribute meaningfully to social change by supporting individuals affected by homelessness and marginalisation.
• Free tours with our brilliant guides!

Business Development Director

Work location: Remote, with occasional meetings and socials in London (or online)
Salary: This is an unpaid volunteer role, unremunerated
Minimum time commitment: Four board meetings per year (2 hours each), plus approximately 8-10 hours per month to support the running of the organisation through your skills and expertise
Working with: CEO, other Directors and tour guides/experience providers

The key duties and responsibilities of a Director at Unseen Tours are as below:

• Ensure the social enterprise complies with its governing document, legal and regulatory requirements, and key objectives with integrity.
• Establish and uphold a clear vision, mission, strategic direction, and governance standards to achieve its goals.
• Safeguard the reputation, values, and financial stability of the enterprise, including proper fund management and fundraising efforts.
• Oversee the effective and efficient administration of the organisation and the performance of its leadership, including appointing and monitoring the CEO.
• Contribute proactively to the organisation’s mission through ideas, opinions, and connections, while fostering diversity, inclusion, and equal opportunities.
• Understand and embrace the responsibilities, duties, and teamwork required as a Director to uphold the organisation’s standards and commitments.

As the Business Development Director, you will help inform and enhance Unseen Tours’ growth strategy. Your expertise will help diversify revenue streams, build robust relationships, and expand our reach in corporate and consumer markets. You will play a critical role in identifying opportunities for new business and networking within the industry.

Responsibilities of the Business Development Director include:

• Provide strategic guidance to senior leadership and the Board.
• Develop and implement effective business development strategies.
• Identify and pursue networking opportunities to create partnerships and expand B2B sales, particularly with corporate audiences.
• Act as a sounding board for new product ideas and strategies for income generation.
• Share relevant connections to strengthen Unseen Tours’ industry presence and collaborations.

We’re looking for someone who has the following expertise and experience:

• Solid experience in business or commerce.
• Understanding of revenue generation through sales, marketing, and innovative income streams.
• Experience with social enterprises or mission-driven organisations.
• Strong networking, negotiation, and communication skills.
• Strategic thinker with good judgment and creativity.
• Experience in team building, mentoring, and performance management.
• Passion for Unseen Tours’ mission and values.

In addition to the above, the following points are desirable:

• Familiarity with financial planning and budgeting.
• Understanding of corporate legal and compliance frameworks.
• Experience in operational and strategic risk management.

Benefits of working with us:

• Sense of fulfilment in knowing your work is having a significant impact on people affected by homelessness and leads to long-term, social impact.
• Personal and professional growth within a cool and youth-led organisation with a unique concept.
• Ability to shape the future of a socially responsible organisation that is ready for growth.
• Learn new skills or find areas of interests outside your day-to-day activities
• Gain awareness about homelessness and intersecting issues affecting today’s society.
• Build meaningful relations and connections with like-minded people who have a shared goal.
• Bonus perk: join our walking tours and experiences for free and be the first
  one to test new tours and concepts (in exchange for your honest feedback!)

Photographer/Videographer Volunteer

Work location: Hybrid. Remote working, with attendance of our walking tours alongside occasional meetings and socials in London (or online)
Minimum commitment: 1 year
Salary: This is an unpaid volunteer role, unremunerated
Time commitment: Approximately 6-8 hours per month
Working with: CEO, Operations Manager and tour guides/experience providers

We’re seeking an enthusiastic Photographer/Videographer Volunteer to help expand our online presence across LinkedIn, Instagram, Facebook and other online platforms. You’ll bring your creative ingenuity to capture photos and videos of our tours which will be used on our website and social media to foster community engagement and showcase the powerful stories of our guides.

Responsibilities of the Photographer/Videographer Volunteer include:

• Attend walking tours to capture photos and produce video content for use on our website and social media.
• Engage with tour attendees, encouraging them to take their own photos and share with our team.
• Work with our team and our social media volunteer to create engaging and exciting social media content – including regular posts, promotional series, themed posts for special events, and more.

We’re looking for someone with the following:

• A passion for social justice and a desire to address homelessness.
• Proficiency in photography and/or videography.
• Familiarity with design programmes to enhance visual storytelling and create unique content that tells our story.
• Familiarity with LinkedIn, Instagram, Facebook, and other social media platforms.
• A creative mindset that thinks outside the box, with excellent communication skills.
• Enthusiasm for Unseen Tours’ mission and values.

Benefits of working with us:

• The opportunity to make a tangible impact in changing public perceptions of homelessness.
• Hands-on experience in capturing photos and videos of people mid-action to expand your portfolio.
• Having your photos and videos used professionally, credited on our website and social media.
• A platform to use your creativity.
• A chance to collaborate with a passionate and supportive team.
• Access to free tours to immerse yourself in the stories we share.

Social Media Volunteer

Work location: Hybrid. Remote working, with attendance of our walking tours alongside occasional meetings and socials in London (or online)
Minimum commitment: 1 year
Salary: This is an unpaid volunteer role, unremunerated
Time commitment: Approximately 3 hours per week
Working with: CEO, Operations Manager and tour guides/experience providers

We’re seeking a dynamic Social Media Volunteer to help expand our online presence across LinkedIn, Instagram, and explore other viable platforms. You’ll bring your creative flair to develop compelling posts, foster community engagement, and showcase the powerful stories of our guides. You’ll also have the chance to join our tours to capture and create unique content that tells our story.

Responsibilities of the Social Media Volunteer include:

• Craft engaging LinkedIn, Facebook and Instagram posts weekly, with a strong focus on visual appeal.
• Design content highlighting our blogs, customer feedback, tour launches, and more.
• Create themed posts for special events (e.g., International Women’s Day).
• Help the team respond to comments and messages across platforms to foster meaningful connections.
• Develop an interactive content series to challenge stereotypes around homelessness.
• Attend walking tours to capture and produce content for social media.

We’re looking for someone with the following:

• A passion for social justice and a desire to address homelessness.
• Proficiency in graphic design tools to enhance visual storytelling.
• Familiarity with LinkedIn, Instagram, Facebook, and other social media platforms.
• Enthusiasm for Unseen Tours’ mission and values.

Benefits of working with us:

• The opportunity to make a tangible impact in changing public perceptions of homelessness.
• Hands-on experience in social media management and content creation.
• A chance to collaborate with a passionate and supportive team.
• Access to free tours to immerse yourself in the stories we share.

How to apply:

If what you read resonated with you and you’re looking for a new, exciting way to support your community, we’d love to hear from you!

Please send your CV and cover letter to recruitment@unseentours.org.uk, detailing your relevant experience and why you are interested in joining Unseen Tours’ Board of Directors. As an alternative to your cover letter, you can also send a 2-minute video to the same email address (As a YouTube or Google Drive link).

If you know anyone who may be the right match, please do share these opportunities with them!